Summary

With Triumph Bank’s Mobile Business Banker App, authorized users can:

  • View account balances
  • View recent transaction history
  • Transfer funds between accounts
  • Deposit checks anywhere using your smartphone camera
  • View pending transaction to detect and stop fraudulent transactions before they happen
  • Approve ACH and wire transfer originations
  • And much more!

…take cash management services way beyond the basics.

Triumph Bank Mobile Business Banker is now available to download on the App Store and on Google Play. 

FAQs

Q:        Where can I learn more about Mobile Business Banker?

A:        View our tutorial at https://www.bankwithtriumph.com/services/treasury-management/reporting-services.html .

Q:        What are the requirements to access Mobile Business Banker?

A:        You must be a Business Banker user and have an iPhone or Google Android device with a data service plan or Wi-Fi access.  Once enrolled, you can use your mobile device to accomplish many of the tasks available through Mobile Business Banker. 

Q:        What features are available through Mobile Business Banker?

A:        You will have many of the same features you use in Business Banker.  TBK Bank Mobile Business Banker allows you to:

  • Review activity on your accounts like transfers and payments
  • Review daily balances
  • Transfer between available accounts
  • Pay bills using CheckFree Small Business Bill Pay
  • Approve dual controlled transactions like wire transfer originations and ACH originations
  • Deposit a check into the business account specified

Q:        How do I begin using Mobile Business Banker?

A:        If you already have Business Banker, just download the TBK Bank Mobile Business app directly from either the Apple iTunes Store or Google Play, depending on the mobile device’s operating platform.  Then contact TBK Bank Treasury Management at one of the numbers listed here for enrollment:

  • Midwest Division:    563-888-6477
  • Western Division:    844-824-2265
  • Texas Division:        855-892-2420

Q:        What does the “Save ID” feature do from the log-in screen?

A:        Since multiple user IDs can be used to access Mobile Business Banker on one device, you can save your user ID for future use.  After you have saved your ID, you will be shown the option to “Change User”. 

Q:        Will I be asked a security question on my mobile device?

A:        The first time you log in to your mobile device, you will be prompted to answer a security question.  This allows you to securely log-in and register the device.

Q:        How do I change my Password for Mobile Business Banker?

A:        Your Mobile Business Banker password is the same as your desktop Business Banker password.  If you use a token to log in at your desktop, you will need a token to log in to Mobile Business Banker.  At this time, password changes must be done from logging in to Business Banker from the desktop.

Q:        What should I do if I believe I’ve been locked out of Mobile Business Banker?

A:        To enhance security Mobile Business Banker will lock your access after three (3) invalid Password/Security Challenge attempts.  Contact treasury management at one of the numbers listed above for assistance.

Q:        What should I do if I cannot remember my password?

A:        Log in to Business Banker from your desktop and use the “Forgot Password” feature or contact Treasury Management at one of the numbers listed above.

Q:        What if all my accounts do not show up in Business Banker?

A:        Contact Treasury Management at one of the numbers listed above to have other accounts added.

Q:        What is the deadline for processing mobile transactions?

A:        Mobile Business Banker services are available 24/7 however, some services may contain processing cutoff times as follows:

  • ACH Origination Approvals 5:00 pm CST
  • Wire Origination Approvals 3:30 pm CST
    • Mobile Deposit 5:00 pm CST
    • Internal Transfers 6:00 pm CST

Q:        When will the mobile deposit be posted to my account?

A:        Mobile Business deposits made by 5pm CST will be reviewed by the bank on that business day.  If approved, the deposit will show up in your account during nightly processing.

Q:        Is there a limit to the amount I can deposit using Business Mobile Deposit?

A:        Limits are set by the bank based upon the needs of each company.

Q:        Do I need to endorse the check on the back before depositing?

A:        Yes.  You should endorse it as follows:  “For Electronic Deposit – TBK Bank”

Q:        What should I do with the original paper check after the deposit is made?

A:        After depositing the check using Business Mobile Deposit, please follow these best practice guidelines:

  1. Write “Mobile Deposit” on the front of the check.
  2. Retain the original check is a secure location for 14 days from the date of deposit. The check should be destroyed after that time, provided the deposit was made to the account.

Q:        On the Deposit History screen, there is a place for “Declined Deposits”.  Is this how I determine if the deposit was not accepted by the bank?

A:        No.  The “Declined Deposits” shown here are deposits that were attempted and declined by the phone.  You will receive an email if your deposit is declined by the bank.

Q:        Are there any fees for using Mobile Business Banker?

A:        There are no additional fees for using Mobile Business Banker.  Depending upon the services used, fees could apply to the online version of Business Banker.

Q:        Can I set up new vendors within bill pay through Mobile Business Banker?

A:        No.  New vendors are set up in the desktop version of Business Banker.  Mobile Business Banker is used to pay vendors that have already been established.